Support Center

ProKitchen’s dedicated customer support is here to assist you in the unlikely event of a ProKitchen Software problem. You can use the ‘Create a Ticket’ button, or call or email our support team and your request will be processed in a timely manner. Our technical support professionals can, if necessary, remotely connect to your computer to resolve difficulties. All reported manufacturer catalog problems are fixed within 24 hours whenever possible. We are here to serve you and your company!
ProKitchen support

Contact Support

Hours of Operation

Mon – Fri : 9am – 8pm EST
Sat: 10am – 7pm EST

Video Tutorials

Video Tutorials

Video tutorials with tips and tricks for getting the most out of ProKitchen products.

These walkthroughs are perfect for visual learners who would rather watch a video than read a manual.

There is also a link below for those who prefer a manual.

Access the Video Tutorial Library Access the ProKitchen Training Manual

Computer Requirements

If you are unsure that your computer has the minimum requirements, please follow these steps and email the information to

Click the Start Menu, select Run, type in dxdiag into the text box and click the Ok button. This brings up an information window containing the specifications about your computer. Click the Save All Information button and save it as a file. Once it is saved as a file, send this information along with your name, company name and a daytime phone to the email address provided above. Our customer service team will contact you if your computer is not sufficient to run the program. Please complete this two weeks before a scheduled seminar.

Help Documentation

ProKitchen Training Materials

ProKitchen Training Manual (Classic)       Download

ProKitchen Training Manual (Ribbon)       Download