Once you’ve got the software up and running, the next thing you will want to do is set up the “Updates” feature. Open the program, go to the word task bar at the top of the screen, click on Update, go down to preferences, in preferences enter your email address as your user name, then type in your password twice and click OK. The screen will disappear, then go back up to updates and click again, this time go to update catalogs, click on check for updates. If there are updates available you will want to click on update. Once it is done you will be requested to restart the program to finish the update process.

No you don’t. Here is the Procedure to follow. (1) With your design on screen, Pick Switch SKU’s from the icon bar or from Edit. You will want to save your design and give it a new name. (2) Pick the line you did the design in, and then pick the line you want to change the design to. (3) for all the items that do not have a direct conversion, click on replace. (4) From the catalog at the right pick your replacement selections, and click on Find. (5) After you have replaced all of the non converted cabinets, the original list will show up again. (6) Click OK at the bottom of the screen and the conversion from one line to another will be made.

The first thing to try is to change your 3D mode. While in the ProKitchen program, go up to the word task bar at the top of the screen to Settings, click and go down to default settings, then go down to 3D mode. It might be on either Direct 3D or OpenGL. Which ever it is on, switch it to the other, click OK and exit from ProKitchen. Restart the program and try it. If that doesn’t work, please contact ProKitchen Software support.

Yes there is. To print your 3D images, generate your image, click on the disk icon to the left of the printer icon, choose where you want to save it to in the Look in area, change the file name to be more descriptive in the file name section, and then click save. Find your saved file and either double left click on it to open it and choose print, or right click on it and just print it directly. For your layout and elevation views, click on the Print Preview icon to the right of the printer icon, in the Page Range box click on Selected views, then click on Browse, Choose at least one Plan View, and as many Elevation views as you would like to print, click on OK, then click on OK again and it will show you a preview of the drawings that will be saved or printed. Now click on Save to file, choose where you want to save it to in the Save in area, change the file name to be more descriptive in the file name section, and then click save. Find your saved file and either double left click on it to open it and choose print, or right click on it and just print it directly.

To place a note in a drawing, go to Comment in the word task bar at the top of the screen, choose Add Comment, move cursor to the gridwork and left click, enter your comment, click ok, move cursor to the comment box on the drawing, hold the left mouse button down and move your comment to where you would like it to be, release the left button and your comment is placed.

Once in a while items will get flipped out of the visible drawing area. We call that a “neverland” issue. Whenever your 3d images go to a white blank screen, that’s probably what is happening. To check, go to the “Zoom to Fit” icon top middle icon task bar (Dashed line square with a magnifying glass in the middle) and click on it. If you’ve got items in neverland, the graph squares, or your drawing will go very small. Use the slide bars on the bottom and right of the screen to find the items and delete them and that will fix the problem.

It’s called copy catalog. Here is how it works. To have multiple colors, woods or door styles you must copy your catalog and design the different items from the copied catalog. To do this simply go to Settings> Catalog Settings> Save your design> In the Catalog Settings window click on the catalog you wish to copy> Click on the Copy button> Rename the catalog, example MidContinent 2> Click OK. Now you can copy as many times as you need, once done click on OK to return to your Plan view. Now open your plan and choose the copied catalog to place the different cabinets from. Don’t forget to set up the Global specs on the copied catalogs.

You can build bulkheads quite easily using Floor user shapes found in Architectural Elements. Drag a user shape into your design, go to attributes and alter it’s size and texture to be what you want, raise it off the floor, right click on it again and use Edit to modify it just like you would a counter top.

When it asks you to assign the design, click on OK. If your customer’s name does not appear in the list that pops up, then click on new and add your customers information and click on OK. Now your customers name appears in the list, click on it to highlight it. Now click on Select and your design will open.

ProKitchen saves a backup for you every ten minutes. You can try opening the design from the backups. Simply go to Open existing design, locate the manila folders that are labeled with your design name and backup, and attempt to open from there. Notice the files are time and date stamped. You may have to go back a few files to find one that will open.

Here is how to use Showroom. You must create and send a showroom file, in ProKitchen with the design open go to File> Export> ProKitchen Showroom, that will export a .shw file, send this file along with the link to download showroom to the customer. The customer will download both Showroom and .shw file. Then open showroom, and locate the .shw file and open it.

Showroom Standard:
Win Download Mac Download

Showroom Light:
Win Download Mac Download

There are two things that can cause this error. The first is that you did not click on the manila folder at the right of the red lettering as you create your file name. The other is using characters in your file name that are not allowed… which is pretty much everything EXCEPT ( . ) and ( _ ). If you are compliant in both of these areas then please contact ProKitchen customer support.

To set your own logo, you must first have your logo saved somewhere that you can find it. Then open ProKitchen, go to File, go to Print Preview, make sure Print Stamp is checked, click on Stamp Form, click on Logo tab, browse for your Logo, double click on it, click OK, click OK again and it should show you a preview with you logo in it.

To restore your missing items, go up to View in the word task bar at the top of the sceen, go down to either Designs, Info or Catalogs and make sure that it has a check mark in front of it and your missing item should return.

Both of the computers that you are using must be at the same level of program and catalog version. Please check which version of ProKitchen and catalog you are in. Go to the word task bar at the top of the screen and click on Help, go down to About ProKitchen, then use the slide bar on the right to find your versions. They need to match on both of your systems. If they do not, then update your systems to the same level and that should fix your problem.

You can set the values after you have created a design by entering the values you want after you click on the Customer report icon, then clicking on the catalog in the box on the left, and then changing the values that are shown on the right. You can preset these values by clicking on Settings> Default Settings> Customer Report Tax> finding your catalog in the list> setting the values and clicking OK. The values that are set in Customer Report Tax will show up in all NEW designs that are created AFTER those values are set.

The quickest way to find a lost file is to go down to your Windows start button, click on it, and in the Search Programs and Files box type in as much of the file name as you can remember and have Windows search for you. It will bring up everything close to what you have typed in. Find your file, double click on it and it should open it in ProKitchen. After it is opened, go to File, Save as, and reselect your file path to store the file back where it belongs. It is always a good idea to check your file path when you start a new design or save one.

Please use the Report a Problem Feature within the ProKitchen program to report this problem and all problems in the future. The button will be in the icon bar at the top of the screen, it will be the third button from the right, and looks like a paper with dots in the center of it. When you have a problem, click on that button and it will help you report the problem. Please specify the version of ProKitchen you are using and the catalog name and version you are having problems with. You can find this information by going up to the word task bar at the top of the screen, clicking on Help, going down to About ProKitchen and then using the slide bar on the right to find the versions. Then give us a short description, and then a full description of the problem. Finish by attaching a design that demonstrates the problem. Click on Attach, Click on Browse, go to Documents, Click on the file you store your design files in, double click on your design file, click on Upload, click on Continue. Then click on submit. This gives us all the information that our developers need to solve your problem in a timely manner.

1. Do you have the key plugged in? Is the red light on? Either way unplug it and plug it back in, now give your computer a chance to recognize the key, then start ProKitchen. Try it in all of your USB ports.

2. Does the key seem to not work when you come back after being away? It is a common occurrence when letting your computer sleep. What is happening is this, your computer sleeps and puts all programs in a standby mode. When it wakes, it wakes the OS first, then programs, then finally applications and extensions of the programs. So ProKitchen wakes and looks for the key which is an extension, and it has not been woke yet. So ProKitchen does not find the key, and gives you an error message. The only way around it is to 1) not let your computer sleep (bad idea) 2) turn off ProKitchen before you leave for long periods. This is a normal function and there is nothing wrong with your key.

3. If that doesn’t work follow the instructions below:
We need to update your Hardware Key driver. Please download this driver http://www.sendspace.com/pro/dl/qj2hpt Once downloaded, with your Hardware Key plugged in, and ProKitchen closed, you will need to extract all files (right clicking on the icon should bring up a menu with that option). Once extracted, double click on HASP_SRM_Runtime_setup. Follow on screen directions to complete the installation. Now click on this link to test the key, http://localhost:1947/_int_/devices.html It should open HASP License Manager Admin Control Center. Here you should see your key. If you click the ‘Blink On’ button, your Hardware Key should blink. Turn Blink Off and close the window. If the test link will not open, don’t worry, do the ultimate test and open ProKitchen.

1. Do you have the key plugged in? Is the red light on? Either way unplug it and plug it back in, now give your computer a chance to recognize the key, then start ProKitchen. Try it in all of your USB ports.

2. Does the key seem to not work when you come back after being away? It is a common occurrence when letting your computer sleep. What is happening is this, your computer sleeps and puts all programs in a standby mode. When it wakes, it wakes the OS first, then programs, then finally applications and extensions of the programs. So ProKitchen wakes and looks for the key which is an extension, and it has not been woke yet. So ProKitchen does not find the key, and gives you an error message. The only way around it is to 1) not let your computer sleep (bad idea) 2) turn off ProKitchen before you leave for long periods. This is a normal function and there is nothing wrong with your key.

3. If that doesn’t work follow the instructions below:
We need to update your Hardware Key driver. Please download this driver ftp://ftp.aladdin.com/pub/hasp/Sentinel_HASP/Mac/Sentinel_LDK_RTE_Installer.dmg Once downloaded, with your Hardware Key plugged in, and ProKitchen closed, you will need to extract all files (right clicking on the icon should bring up a menu with that option). Once extracted, double click on HASP_SRM_Runtime_setup. Follow on screen directions to complete the installation. Now click on this link to test the key, http://localhost:1947/_int_/devices.html It should open HASP License Manager Admin Control Center. Here you should see your key. If you click the ‘Blink On’ button, your Hardware Key should blink. Turn Blink Off and close the window. If the test link will not open, don’t worry, do the ultimate test and open ProKitchen.